Return &
Refund Policy

Eligible Return or Refund Claims

A return, replacement, exchange or refund may be considered when:

• The product arrives physically damaged.
• The product is defective upon receipt.
• The customer receives a product different from the item ordered.
• The quantity received does not match the confirmed order.
• The merchandise is materially different from its order description due to an MC General Supply fulfillment error.

Approval is required before any merchandise is returned.

Proof of Damage or Order Issue

To review a claim, the customer must provide reasonable evidence of the issue.

Evidence may include:

• Order number.
• Customer name and contact information.
• Clear photographs or video of the affected merchandise.
• Photographs of the original packaging.
• Photograph of the shipping label.
• Photographs showing visible shipping damage, when applicable.
• Product model, SKU, serial number or other identifying information when available.
• A brief description of the issue.

Customers should retain the product, original packaging, shipping box, labels and packing materials until the claim has been reviewed.

Reporting Damaged or Incorrect Merchandise

Visible shipping damage, missing quantities, or incorrect merchandise should be reported to MC General Supply within 7 calendar days of confirmed delivery.

If a defect could not reasonably have been discovered during that period, the customer should contact MC General Supply promptly after discovering the issue.

Manufacturer warranty rights or other rights provided by applicable law may also apply.

Items That Are Not Eligible for Return

Except where required by applicable law, MC General Supply does not accept returns solely because of:

• Change of mind or buyer's remorse.
• Customer ordering the incorrect product, size, model, quantity, color, version, specification or other product variation.
• Compatibility issues that could reasonably have been determined from product information before ordering.
• Products that have been installed, connected, cut, modified, altered, customized, assembled or otherwise changed from their original condition.
• Products damaged through misuse, improper installation, negligence, accident or improper storage after delivery.
• Items showing excessive use or wear after delivery.
• Special-order or customized products.
• Clearance or final-sale merchandise identified as such at the time of purchase.
• Opened hygiene, consumable, beauty, personal-care or personal-use products, except when received damaged, defective or incorrect.

Available Resolutions

After an eligible claim has been reviewed and approved, MC General Supply may provide an appropriate resolution based on the circumstances, product availability and applicable law.

Customers may communicate their preferred resolution, but the available resolution may depend on inventory, the nature of the issue, manufacturer warranty coverage and applicable legal requirements.

No restocking fee will be charged for a return approved because MC General Supply shipped an incorrect item or because eligible merchandise was received damaged or defective.

Return Authorization

Do not ship merchandise back to MC General Supply without prior authorization.

If a return is required, MC General Supply will provide the customer with return instructions.

Unauthorized returns may be refused or may delay processing.

Customers should not purchase their own return shipping service expecting reimbursement unless MC General Supply has specifically authorized it in advance.

Return Shipping for Approved Claims

When an approved return is required because MC General Supply shipped the incorrect product or eligible merchandise arrived damaged or defective, MC General Supply may provide a prepaid return label or another authorized return method where appropriate.

The customer must package the product reasonably and follow the return instructions provided.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Where applicable, an approved refund may include:

• The approved merchandise amount.
• Applicable sales tax associated with the refunded merchandise.
• Shipping charges when required by law or when the refund results directly from an MC General Supply fulfillment or shipping issue.

Once MC General Supply initiates a refund, additional processing time may be required by the customer's bank, credit-card issuer, PayPal, payment provider or other financial institution.

MC General Supply does not control third-party financial institution processing times.

Shipping Damage

If a package arrives visibly damaged, customers should photograph:

• The unopened shipping package.
• Any crushed, torn, punctured, wet or otherwise damaged areas.
• The shipping label.
• Internal packaging.
• The damaged merchandise.

Customers should not discard shipping materials until MC General Supply confirms they are no longer required for the claim.

Manufacturer Warranties

Certain products sold by MC General Supply may also be covered by a manufacturer's warranty.

Manufacturer warranty coverage is separate from this Return & Refund Policy.

Depending on the product and circumstances, MC General Supply may provide information necessary for the customer to pursue applicable manufacturer warranty coverage.

Orders That Have Not Shipped

This Return & Refund Policy primarily addresses merchandise that has been delivered to the customer.

Orders that cannot be shipped within the represented shipping period will be handled in accordance with applicable requirements concerning delayed or unshipped internet orders.

Nothing in this policy eliminates any cancellation or refund right that cannot legally be waived.

Fraudulent Claims

MC General Supply reserves the right to reject claims involving fraudulent, altered, misleading or falsified documentation or evidence.

Suspected fraudulent return or refund activity may be handled in accordance with applicable law.

Applicable Rights

This policy is intended to establish MC General Supply's standard return and refund practices.

Nothing in this policy is intended to waive or restrict any consumer right, warranty right or remedy that cannot legally be waived under applicable federal or Georgia law.

Contact MC General Supply

For a damaged, defective or incorrect order, contact us before returning any merchandise.

Please include your order number and supporting photographs or video when contacting us about a return or refund claim.